Service Information for customers
Service Summary for all customers – Tuesday 27th October
Communication Workers Union national industrial action
All operational units across the country are working today, Tuesday 27th October and all deliveries and collections should be made as normal today. We’re doing everything possible to deliver all mail delayed by last week’s industrial action during the next few days.
Important information about Royal Mail services this week
The Communication Workers Union (CWU) has chosen to call further national strike action this week, plus specific action affecting collections in many parts of London on Friday. The details are as follows:
| Date | Functions striking | General service impact |
|---|---|---|
| Thursday 29th October | Mail Centres & Network Distribution Units | Limited processing, movement and collection of ordinary mail (if local collections performed by a Mail Centre). |
| Friday 30th October | Manual Data Entry Centres (coding of poorly addressed mail) | No direct impact on collections or deliveries. |
| London Collections Hubs | Limited collections in all parts of the SE, N, NW and WC postal districts. Limited collections in the E1, E2, E4, E5, E8 to E11, E17, E18, SW11 to SW20 postcode areas and all parts of the W district (except W5, W7, W13). Collections in most other areas of London, including the EC district, as normal on Friday. |
|
| Saturday 31st October | Delivery Offices | Limited delivery and collection of ordinary mail (if local collections performed by a Delivery Office) |
We are really sorry for the significant disruption and inconvenience industrial action being taken by the CWU is having on customers and for the uncertainty further strike announcements will cause. We are continuing to urge the CWU to call off all strike action and concentrate with us on supporting customers during the Autumn and Christmas peak mail period.
In the event this planned strike action takes place, national mail services on Thursday and Saturday will be very limited and delay to the collection, sorting, distribution and delivery of mail will be inevitable. Collections in many parts of London will be disrupted on Friday 30th October.
What we will do to maintain and recover service
If the industrial action goes ahead, Royal Mail has strong contingency plans to do all we can to keep mail moving and minimise disruption for our customers:
- Keep mail moving – over 900 managerial and contract drivers will move mail around the country on strike days.
- Delivering mail – we will continue to deliver premium service (Special Delivery™ and Royal Mail Tracked™) items to customers throughout the week.
- Use of around 5000 managerial and support people – to maintain premium services, open callers’ offices and to collect mail from Post Office® branches, posting boxes and customers where possible on strike days.
- Support the distribution of packets and parcels – we have five additional, dedicated and fully staffed sorting centres set up, to aid the distribution of goods through our network.
- Deploy a targeted service recovery plan – concentrate our substantial support resources in areas most affected to deliver mail after the strikes.
More information
More information about services in your area, plus answers to your most frequently asked questions relating to the industrial action, are available via the following links:
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