Royal mail strike statement for this week

The Communication Workers Union (CWU) has chosen to call further national strike action this week. The details are as follows:

Mail services will operate as normal on Saturday 7th November.

We are really sorry for the significant disruption and inconvenience national industrial action taken by the CWU is having on our customers. We are continuing to urge the CWU to call off all strike action and concentrate with us on supporting customers during the autumn and Christmas peak mail period.

In the event this planned strike action takes place, mail services on Friday and Monday will be very limited and delay to the collection, sorting, distribution and delivery of mail will be inevitable.

What we will do to maintain and recover service
If national industrial action takes place, Royal Mail has strong contingency plans to do all we can to keep mail moving and minimise disruption for our customers:

• Keep mail moving – over 900 managerial and contract drivers will move mail around the country on strike days.
• Delivering mail – we will continue to deliver premium services (Special Delivery™ and Royal Mail Tracked™) to customers throughout the week.
• Use of around 5000 managerial and support people – to maintain premium services, open callers’ offices and to collect mail from Post Office branches, posting boxes and customers where possible on strike days.
• Support the distribution of packets and parcels – we have five additional dedicated and fully staffed sorting centres to aid the distribution of goods through our network.
• Deploy a targeted service recovery plan – concentrate our substantial support resources in areas most affected to deliver mail after the strikes.

Collection of mail

• Collections will operate as normal Monday 2nd – Thursday 5th November and on Saturday 7th November (if you usually receive a Saturday collection).
• Collections will be affected – and very limited – on Friday 6th November and Monday 9th November.
• Royal Mail service teams will be contacting business collection customers to advise as to how collection services will be affected and, in the event we may not be able to collect, provide alternatives for getting mail into our network.
• If resources on the day allow, we will perform extra collections. The late notice may mean that we cannot always contact collection customers in advance.
• We will be continuing to collect mail from all Post Office® branches and from posting boxes, prioritising heavily used boxes, such as those outside Post Offices®.

Delivery of mail

• Mail deliveries will take place Monday 2nd – Thursday 5th November, and on Saturday 7th November, although delivery times may be subject to some variation.
• On Friday 6th November and Monday 9th November mail deliveries in all areas will be limited to the delivery of premium services (Special Delivery™ and Royal Mail Tracked™).

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